KLM offers customer service in most larger languages. In countries with unsupported local languages, all support is normally in English.
You can contact KLM by post, e-mail or in person at the counter at the airport.
Contact details for KLM customer service
Below you will find an overview of the different contact options for KLM.
Telephone number
For reservation, change of reservation, rebooking or technical questions:
Telephone: 1 (800) 618-0104./1 (802) 332-0104 – all customer service is in English.
Telephone hours:
- Hours: 24 hours, 7 days a week
The best time to call is 10:45am.
Flying Blue
For questions regarding the Flying Blue frequent flyer program:
Telephone (US): 800-375-8723
Telephone hours:
- Monday – Friday: 8am-9pm
- Saturday: 8am-8pm
- Sunday: 9am-5pm
The best time to call is 1pm.
To send an email, you must first log in, which can be done here.
Compliments, complaints and criticisms
The contact details below are for passengers who wish to make comments, praise or complaints. In addition, you can use the phone number for more general information about the complaints procedure (e.g. to find out how to get compensation for a delayed flight).
Telephone (US): 1 (800) 618-0104./1 (802) 332-0104 – all customer service is in English.
General information
KLM Royal Dutch Airlines is one of the world’s leading airlines and has a reputation for providing top-notch customer service. The airline’s commitment to its customers is evident in the various services and initiatives it offers to ensure a seamless travel experience for all its passengers.
One of the most prominent features of KLM’s customer service is its 24/7 customer support. KLM has a dedicated customer service team that is available round the clock to assist passengers with their queries, complaints, and requests. The airline provides various channels to contact customer support, including phone, email, and social media.
KLM’s customer service team is known for its efficiency and effectiveness. The team is highly trained and has a deep understanding of the airline’s services and policies, which allows them to provide accurate and prompt responses to passengers’ inquiries. The team also speaks several languages, which is a significant advantage for passengers who may not speak English or Dutch.
KLM also provides a unique customer service feature called “social media servicing.” The airline has a dedicated social media team that monitors various social media platforms to assist passengers with their queries and concerns. This service is available 24/7 and is an excellent option for passengers who prefer to communicate through social media channels.
Another significant initiative by KLM’s customer service team is the “KLM Cares” program. This program focuses on providing assistance to passengers with special needs, such as passengers with disabilities, unaccompanied minors, and elderly passengers. The program ensures that these passengers receive personalized assistance and care throughout their journey.
KLM also provides a variety of online self-service options to passengers, such as online check-in, flight status updates, and baggage tracking. These services allow passengers to manage their travel independently and provide a more convenient and hassle-free travel experience.
In addition to these features, KLM also has an extensive loyalty program called “Flying Blue.” The program offers various benefits, such as priority check-in, extra baggage allowance, and access to airport lounges, to its frequent flyers. The program also has a dedicated customer service team that provides personalized assistance to its members.
In conclusion, KLM Royal Dutch Airlines’ commitment to providing exceptional customer service is evident in the various services and initiatives it offers. The airline’s 24/7 customer support, social media servicing, KLM Cares program, online self-service options, and Flying Blue loyalty program are all designed to provide passengers with a seamless and enjoyable travel experience. KLM’s customer service team is highly efficient, effective, and dedicated to ensuring that every passenger receives personalized assistance and care throughout their journey.
