Easyjet’s Customer service can be contacted by phone, chat and an online contact form:
- Telephone: +44 (0) 330 5515151 (main number)
- Chat
- Contact form
The phone and chat support gives you immediate answers. Enquiries made through the contact form are replied within 28 days.
Local numbers
United Kingdom: +44 (0) 330 5515151 (Mon-Sun: 07:00-22:00)
Austria: +43 (0) 1 2533025 (Mon-Sun: 07:00-19:00)
Croatia: +385 (0) 20 590022 (Mon-Sun: 07:00-22:00)
Denmark: +45 32740740 (Mon-Sun: 07:00-22:00)
France: +33 (0) 9 77407770 (Mon-Sun: 07:00-19:00)
Germany: +49 (0) 30 726297510 (Mon-Sun: 07:00-19:00)
Greece: +30 21 30020066 (Mon-Sun: 07:00-22:00)
Israel: +972 (0) 79 5723947 (Mon-Sun: 07:00-22:00)
Italy: +39 02 32068889 (Mon-Sun: 07:00-19:00)
Portugal: +351 21 1222210 (Mon-Fri: 09:00-17:00)
Spain: +34 93 6410000 (Mon-Sun: 07:00-19:00)
Switzerland: +41 (0) 22 5926600 (Mon-Sun: 07:00-22:00)
Netherlands: +31 (0) 20 7946405 (Mon-Fri: 08:00-17:00)
All time indications are British Summer Time (BST).
General information
Easyjet is a budget airline that operates throughout Europe and North Africa. While the airline is known for its low fares, it has also built a reputation for its customer service.
One of the reasons Easyjet is able to offer such low fares is because they do not offer a traditional full-service experience. However, this does not mean that their customer service is lacking. In fact, Easyjet has developed a customer service model that is both efficient and effective.
One of the ways that Easyjet provides excellent customer service is through its use of technology. The airline has developed a user-friendly mobile app that allows customers to check-in, select seats, and manage their bookings. This app also provides real-time updates on flight status and gate changes, making it easy for customers to stay informed about their travel plans.
Easyjet also offers a comprehensive customer support system. The airline provides a 24/7 customer service hotline, as well as an online chat service. This means that customers can get help with their bookings and travel plans at any time, from anywhere in the world.
Another way that Easyjet provides excellent customer service is by offering flexible booking options. The airline allows customers to make changes to their bookings, such as adding baggage or changing flight dates, up to two hours before the scheduled departure time. This gives customers peace of mind, knowing that they can make adjustments to their travel plans if needed.
In addition to these customer service features, Easyjet also prioritizes the safety and comfort of its passengers. The airline has implemented rigorous cleaning protocols to ensure that its planes are clean and hygienic. Easyjet also provides complimentary hand sanitizer and face masks to all passengers.
Overall, Easyjet’s customer service is a testament to the airline’s commitment to providing an enjoyable and stress-free travel experience. Through its use of technology, comprehensive customer support system, flexible booking options, and focus on passenger safety and comfort, Easyjet has established itself as a leader in the budget airline industry.