To save both time and money, Norwegian recommends that you make all purchases and changes to airline tickets directly on their website – but if you want to contact their customer service, you can do so as follows:
Customer service
Norwegian’s customer service is only available in English.
The opening hours are:
- Monday – Friday from 08:00 to 20:00 CET
- Saturday – Sunday from 09:00 to 18:00 CET
Main number: +44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
Bagage department
The opening hours are:
- Monday – Friday from 09:00 to 16:00 CET
- Saturday – Sunday from 10:00 to 16:00 CET
Main number:+44 (0)330 828 0854
- Denmark +45 70 80 78 80
- Finland +358 (0)9 231 01 600
- France +33 (0) 97 07 38 001
- Germany +49 (800) 5895000
- Italy +390 694 802756
- Norway +47 21 49 00 15
- Spain +34 902 848 080
- Sweden +46 (0)770 45 77 00
- Other countries +47 2149 00 15
All claims for compensation must be submitted via their online Expense Claim form.
General information
Norway, a country known for its breathtaking landscapes, is also renowned for its exceptional customer service. Norwegian customer service is considered one of the best in the world, and for good reason. The country’s customer service culture is deeply rooted in its values of equality, fairness, and respect.
One of the most notable aspects of Norwegian customer service is the high level of professionalism and courtesy exhibited by customer service representatives. They are trained to be empathetic, patient, and attentive, and are genuinely interested in resolving customers’ problems. Norwegians take pride in their work, and customer service is no exception. They strive to provide the best possible service and ensure that every customer is satisfied.
Another defining characteristic of Norwegian customer service is the focus on efficiency. Norwegians value their time and expect prompt and efficient service. Customer service representatives are trained to handle inquiries and resolve issues quickly, without sacrificing quality or attention to detail. This is achieved through rigorous training programs and the use of advanced technologies that enable agents to access customer data and other relevant information quickly.
Norwegian customer service is also known for its transparency and honesty. Customers are informed of the status of their inquiries or issues throughout the process, and they receive clear explanations of any problems or delays. This level of transparency fosters trust and confidence in the service provider, and customers are more likely to return to a company that provides this level of service.
Furthermore, Norwegian customer service is characterized by its personal touch. Customer service representatives often address customers by their first name, and they take the time to get to know their customers and their needs. This personalized approach creates a sense of connection between the customer and the service provider, and customers are more likely to feel valued and appreciated.
One of the unique aspects of Norwegian customer service is the emphasis on customer education. Customer service representatives are trained to educate customers on the products or services they are seeking assistance with. They provide information on how to use the product or service properly, and they offer tips and recommendations that can enhance the customer’s experience. This approach ensures that customers are empowered with knowledge and skills that can help them make the most of their purchases.
In conclusion, Norwegian customer service is a shining example of excellence in customer service. Its high standards of professionalism, efficiency, transparency, personalization, and education have earned it a reputation as one of the best in the world. Norwegian customer service is a testament to the country’s commitment to fairness, equality, and respect, and it serves as a model for other countries seeking to improve their customer service standards.